When it comes to working in the beauty industry, it might seem like all fun and glamour, however this is not the case a lot of the time. No matter what job you do, you definitely have come across a customer or coworker that seems impossible to deal with. There are ways to deal with even the most difficult coworker without having to go to management.
There are a few principles when it comes to difficult conversations. For example, embrace difficult conversations, assume the best in others, adapt a learning stance, stay calm, find common ground, disagree diplomatically, and avoid exaggerations and either/or approaches. These strategies are extremely helpful when approaching difficult conversations. Some steps to take are:
- Start well/declare intent
- Listen
- Tell your story
- Create shared story
Here are some examples in action:
THE KNOW IT ALL
Take a salon for example. There are different people with different personalities fighting for clients and trying to prove their talent. For example, the “know it all.” Even when clients are there, they will tell you you’re wrong. In this case, you should take this person to the side and tell them you are appreciative of them trying to help, but that you can handle it on your own and prefer they do not correct you in front of clients. Instead of avoiding the conversation because it is uncomfortable, embrace it and assume that the person was just trying to help.
THE MESSY COWORKER
Approaching a messy coworker can be awkward and difficult. Instead of blaming the person and making it seem like an “attack,” start the conversation by explaining how you would hate if potential clients were turned off by the mess and did not want to be taken care of by them, when in reality they do great work. Explain how it makes the salon look unkempt and they could pull in more clients and make more money if they cleaned up. Listen to them and find out why they have trouble cleaning up and maybe you could help them in some way.
The BORROWER
It can be very annoying having someone constantly asking to borrow your things, such as hair scissors or products. Many of these things are very expensive and vital to daily operations. Instead of getting angry at the person, try explaining that you do not mind sharing once in a while if they forget their things, but that it can get in the way of completing your jobs. Provide them with information about where to get the products and help them out. This is a much nicer way to approach the situation and can even help the other person a lot.
CONFLICT = OPPORTUNITY
Instead of being afraid of difficult conversations, embrace them! They help you and your coworkers learn and grow, without having to involve management. There are always going to be people and conflict when it comes to work but using these tips can really help open and honest communication flow, allowing for a better work environment.
Bella Vita 